New Bug Report Forum
Posted: Sat Nov 22, 2014 3:28 am
Hey Guys,
So I created a new Ticketing system for our bugs. This new system will allow joey and I to address bugs in a more organized manner. Before the ticketing system, we had the Bug Reports forum which was a bunch of disorganized threads and replies with some useful information and some not-so-useful information. The new system makes all data be entered in a specific way which makes testing more effective. With this new system we are able to prioritize bugs much more efficiently. For example, with this new system in place, before we release a patch we will download the database of all of the tickets. We will then organize all tickets by High Priority for Patch 180. Then we will work down to Medium and Low priority tickets. Once all tickets are done we will delete the database and release the patch. Then the whole process will start all over again.
The success of this endeavor rests in your hands. When you submit a ticket please be sure to include as much pertinent detail as possible. Please also make sure to test your Steps to Reproduce before you submit your ticket. Follow your steps step by step and make sure you can get the error to occur. If you cannot get the error to occur then joey and I won't be able to either. In the event this happens we ask that you use the Ticketed Bug Reports forum and create a topic. There is a thread in that forum titled "README - POST STRUCTURE" please read that post and structure your post as it directs. You can also view my sample thread in that forum for additional help.
It is paramount that each thread created in the Ticketed Bugs Forum has the "Bug #" as the title and has the option "Notify me when a reply is posted" enabled. If we reply to your thread looking for more information, this setting will send you an email letting you know that we need your assistance with the bug you reported.
Thank you all for your continued support and dedication. As always we hope to continue releasing new patches to you guys and this new bug reporting system is a major step towards organizing a timely release.
Regards,
The Monster Madness Development Team
So I created a new Ticketing system for our bugs. This new system will allow joey and I to address bugs in a more organized manner. Before the ticketing system, we had the Bug Reports forum which was a bunch of disorganized threads and replies with some useful information and some not-so-useful information. The new system makes all data be entered in a specific way which makes testing more effective. With this new system we are able to prioritize bugs much more efficiently. For example, with this new system in place, before we release a patch we will download the database of all of the tickets. We will then organize all tickets by High Priority for Patch 180. Then we will work down to Medium and Low priority tickets. Once all tickets are done we will delete the database and release the patch. Then the whole process will start all over again.
The success of this endeavor rests in your hands. When you submit a ticket please be sure to include as much pertinent detail as possible. Please also make sure to test your Steps to Reproduce before you submit your ticket. Follow your steps step by step and make sure you can get the error to occur. If you cannot get the error to occur then joey and I won't be able to either. In the event this happens we ask that you use the Ticketed Bug Reports forum and create a topic. There is a thread in that forum titled "README - POST STRUCTURE" please read that post and structure your post as it directs. You can also view my sample thread in that forum for additional help.
It is paramount that each thread created in the Ticketed Bugs Forum has the "Bug #" as the title and has the option "Notify me when a reply is posted" enabled. If we reply to your thread looking for more information, this setting will send you an email letting you know that we need your assistance with the bug you reported.
Thank you all for your continued support and dedication. As always we hope to continue releasing new patches to you guys and this new bug reporting system is a major step towards organizing a timely release.
Regards,
The Monster Madness Development Team